Customer Care
Welcome to Car-kit.com, a leading source for professional integrated hands-free solutions! Spend a few minutes going through our unique Hands-Free Configurator. With a few clicks the ultimate hands-free solution will be customized to your current phone and your vehicle. After you have designed your ultimate system solution, click on order and your new system will be on its way within 2 days.
Feel free to contact us at the following numbers:
| Toll-free |
|
1-888-4carkit (or 1-888-422-7548) |
| Main number |
1-305-443-0244 |
| Fax number |
1-866-522-1250 |
Company Address:
3326 Mary Street, Suite 302
Coconut Grove, FL 33133
E-Mails:
The Configurator takes the stress out of selecting the right solution for your car. Our customer service lines are open Monday through Friday between the hours of 9am - 6pm Eastern Standard Time. We are closed on Saturday and Sunday, but our site is always open.
U.S. Shipping Rates and Information
Your order will be shipped via UPS for $11.95 and should be received within 3 business days from the date of shipment. You will be notified via e-mail with a tracking number once your shipment has left our warehouse. A surcharge will apply to shipments exceeding 7 lbs or to Alaska and Hawaii.
Return Policy
30 Days Satisfaction Guarantee
If you are not satisfied with any of the products you received, and wish to exchange one for another, you must notify Customer Service within 30 days after you receive your shipment. Note, a 15% restocking fee will apply on all returns after 7 days of receipt of product. After 30 days, please return the product directly to the manufacturer. Returns to the manufacturer are subject to review and must fall within the warranty limitations of the manufacturer.
Please See Below for contact information.
7 Days Money Back Guarantee
If you are not satisfied with any of the products shipped by Car-kit.com, we'll be happy to refund your payment. Just be sure to contact our Customer Service within 7 days* after receiving your shipment. You must contact any service provider(s) directly to cancel service(s).
To receive a full refund for the return of a device or accessory, merchandise must be in like-new condition with no visible damage or wear. If damage is found to have been caused by the customer, the refund will be voided and the product will be returned at the customer's expense. No refund will be accepted over the 30 days of receipt of shipment.
Car-kit.com will not accept a return if a product has been installed and is not defective. We recommend that you test the car kit during installation as they cannot be returned after installation. Please follow the installation instructions carefully and read all safety information. Car-Kit.com is not liable for any costs relating to installation, use or removal.
Car-Kit.com will pay for a second installation for the replacement of a defective kit only if the kit was installed by a Car-Kit.com certified installer.
Car-kit.com Return Policies
Exchanges/Returns
Our 30-day Satisfaction Guarantee and our 7-day Money Back Guarantee allow you to return any equipment purchased online within the timeframe of the guarantee. To ensure that your return is processed correctly and that you are properly credited, please follow the instructions below.
- Call Customer Service at 1-1-888-422-7548 or email returns@car-kit.com and submit a request to obtain a Return Merchandise Authorization (RMA). Be prepared to provide our customer service representative with your name and order ID number.
- Write the RMA # on the original packing list and on the outside of the shipping carton. All items that are received without a valid RMA # will be refused.
- Refer to the RMA email we will send you to be sure that all original items are included with your return. You may be billed for any missing or damaged items.
- Box the product(s), making sure to include all the original packaging, any included accessories, a copy of the original packing list, and mail to:
Car-kit.com
National Fulfillment Center
3326 Mary Street
Suite 302
Coconut Grove, FL 33133
Additional Return Information
Contacting Service Provider to Cancel Service:
If you are returning activated equipment, you will need to contact the service provider directly to cancel your cellular service. Unfortunately, due to service provider requirements, Car-kit.com is unable to cancel your service on your behalf. Usage and other fees may be charged by the service provider.
Return Processing Time and Notification:
Once Car-kit.com has received your returned item(s), we will process your return within 72 business hours. If the return is accepted, you will receive a credit confirmation via email. If you have requested an exchange, a new shipment confirmation will be sent to you. If there are any issues or problems with your return/exchange, Car-kit.com will notify you via telephone or email.
Return Shipping:
Shipping charges for return product(s) to Car-kit.com are the responsibility of the customer. Car-kit.com recommends that you always ship the product(s) with a shipper that can be tracked. Car-kit.com cannot be held responsible for lost products unless there is a signature proof of delivery.
Complete Car-kit.com Terms & Conditions were displayed to you at the time of your Car-kit.com order (prior to "Order Check-Out").
If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled. However, we will not be able to cancel any service agreement on your behalf. You may be required to honor your contractual obligations if you do not notify your service provider promptly.
Wrong item or quantity shipped
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account.
If we sent you more products than you ordered, please notify Customer Service and return the additional quantity. Please notify us within 7 days or you will be billed for the additional quantity, even if you didn't order it.
Damaged in shipping
If your shipment was damaged in transit, we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy. Contact Customer Service to proceed.
Car-kit.com has the right to refuse or cancel any orders placed for products listed at incorrect price and/or incorrect information, including product availability.
Manufacturer's Contact Information.
- Audiovox: 800.229.1235
- Blackberry: 877.255.2377
- Handspring: 888.565.9393
- Kyocera: 800.349.4478
- LG: 800.793.8896
- Motorola: 800.668.6765
- NEC: 800.637.5917
- Nextel: 800.639.6111
- Nokia: 800.666.5553
- Panasonic: 888.275.2595
- Samsung: 888.987.4357
- Sanyo: 818.998.7322
- Siemens: 888.777.0211
- Sony Ericsson: 800.374.2776
SHIPMENTS OUTSIDE UNITED STATES: Car-kit.com currently does not ship to anywhere outside the United States. Please contact us via e-mail if you wish to purchase a specific product and we will refer the request to the manufacturer.
SALES TAX: Residents of Florida only will be charged sales tax. Currently Florida is 7%.
Car-kit.com has the right to refuse or cancel any orders placed for products listed at incorrect price and/or incorrect information, including product availability.
INTERNET SECURITY: Car-kit.com is using Secure Socket Layer (SSL) encryption for transmitting credit card information. All personal information is sent in encrypted form until decoded by our servers. All our services are protected by Verisign, a trusted name in security.
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